Privacy Policy

Stray Aid is fully committed to compliance with the requirements of the General Data Protection Regulation (GDPR) and all other data protection legislation currently in force. The Regulation applies to anyone processing personal data and sets out principles which should be followed and gives rights to those whose data is being processed.

To this end, Stray Aid endorses fully and adheres to the Data Protection Principles listed below. When processing data we will ensure that it is:

• processed lawfully, fairly and in a transparent way (‘lawfulness, fairness and transparency’)
• processed no further than the legitimate purposes for which that data was collected (‘purpose limitation’)
• limited to what is necessary in relation to the purpose (‘data minimisation’)
  accurate and kept up to date (‘accuracy’)
• kept in a form which permits identification of the data subject for no longer than is necessary (‘storage limitation’)
• processed in a manner that ensures security of that personal data (‘integrity and confidentiality’)
• processed by a controller who can demonstrate compliance with the principles (‘accountability’)

 

These rights must be observed at all times when processing or using personal information. Therefore, through appropriate management and strict application of criteria and controls, Stray Aid will:

• observe fully the conditions regarding having a lawful basis to process personal information
• meet its legal obligations to specify the purposes for which information is used
• collect and process appropriate information only to the extent that it is necessary to fulfil operational needs or to comply with any legal requirements
• ensure the information held is accurate and up to date
• ensure that the information is held for no longer than is necessary
• ensure that the rights of people about whom information is held can be fully exercised under the GDPR (i.e. the right to be informed that processing is being undertaken, to access personal information on request; to prevent processing in certain circumstances, and to correct, rectify, block or erase information that is regarded as wrong information)
• take appropriate technical and organisational security measures to safeguard personal information
• ensure that personal information is not transferred outside the EU, to other countries or international organisations without an adequate level of protection

 

You can read more about GDPR and the Data Protection Act 2018 on the GOV.UK website.

 

Privacy Policy

1. Introduction

1.1    We are committed to safeguarding the privacy of [our website visitors, service users, individual customers and customer personnel].

1.2    This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    In this policy, “we”, “us” and “our” refer to Stray Aid LTD. For more information about us, see Section 11.

 

2. Credit

2.1    This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

 

3. The personal data that we collect

3.1    In this Section 3 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

3.2    We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you.

3.3    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

3.4    We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.5    We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our website tracking system.

 

4. Purposes of processing and legal bases

4.1    In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2    Operations – We may process your personal data for the purposes of operating our website, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely[the proper administration of our website, services and charity.

4.3    Publications – We may process your data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is your consent.

4.4    Relationships and communications – We may process contact data,  transaction data and/or communication data for[the purposes of managing our relationships, communicating with you by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual supporters and supporter personnel, the maintenance of relationships, and the proper administration of our website, services and business.

4.5    Direct marketing – We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email or post and making contact by telephone for marketing-related purposes. The legal basis for this processing is your consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users. You can opt out of receiving marketing emails by clicking the ‘unsubscribe’ button in our emails.

4.6    Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our charity. The legal basis for this processing is your consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

4.7    Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.8    Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

4.9    Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our charity against risks.

4.10  Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.11  Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

 

5. Providing your personal data to others

5.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.2    Your personal data held in our website database OR email marketing database (Mailchimp) will be stored on the servers of our hosting services providers, Discovery Design and Mailchimp.

5.3    We may disclose your personal details to council partners insofar as reasonably necessary and legally required, in the interests of any animals’ welfare.

5.4    Financial transactions relating to our website and services  may be handled by our payment services providers, CAF (www.cafonline.org). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.cafonline.org.

5.5    In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

6. International transfers of your personal data

6.1    In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

6.2    The hosting facilities for our website are situated in the United Kingdom.

6.3    You acknowledge that personal data that you submit through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 

7. Retaining and deleting personal data

7.1    This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3    We will retain your personal data as follows:

(a)    contact data will be retained for a minimum period of 24 hours following the date of the most recent contact between you and us, and for an unspecified maximum period following that date;

(b)    communication data will be retained for a minimum period of 24 hours following the date of the most recent contact between you and us, and for an unspecified maximum period following that date;

7.4    Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

8. Your rights

8.1    In this Section 8, we have listed the rights that you have under data protection law.

8.2    Your principal rights under data protection law are:

(a)    the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure – you can ask us to erase your personal data;

(d)    the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e)    the right to object to processing – you can object to the processing of your personal data;

(f)    the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g)    the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h)    the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4    You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below].

 

9. About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

 

10. Amendments

10.1  We may update this policy from time to time by publishing a new version on our website.

10.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

10.3  We may notify you of significant changes to this policy by email.

 

11. Our details

11.1  This website is owned and operated by Stray Aid LTD.

11.2  We are registered in England and Wales under company number 05926205, and our registered office is at Stray Aid Rescue Centre, Cornforth Lane, Coxhoe, County Durham, DH6 4EL.

11.3  Our principal place of business is at Stray Aid Rescue Centre, Cornforth Lane, Coxhoe, County Durham, DH6 4EL.

11.4  You can contact us:

(a)    by post;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website; or

(d)     by email, using the email address published on our website.

 

Data protection officer:

Our data protection officer’s contact details are: [email protected]